Cancellation Policy

To ensure complete transparency, we have laid down a standard cancellation policy and terms applicable for all bookings made with us. Unfortunetely Sometimes due to unforeseen circumstances, you may need to cancel or reschedule your booking. While we always try to extend all due consideration to your circumstances, but due to hotels and other supplier retention policies and we are forced to collect the below cancellation charges as per the below policy.

Package Cancellation Policy & Refund Policy (Retention Charges)

Booking cancelled before 1 month : NIL
Booking Cancelled before 15 Days : 25% of the Booking Cost.
Booking Cancelled before 07 Days : 50% of the Booking Cost.
Booking cancelled before 48 hours: 80% of the Booking Cost.
Booking cancelled between 48 hours & No Show : 90% of the Booking Cost.

Hotel Cancellation Policy & Refund Policy (Retention Charges)

Booking cancelled before 1 Month or before : NIL
Booking cancelled before 15 days of arrival : 50% of the Booking Cost.
Booking cancelled before 07 days of arrival : 75% of the Booking Cost.
After 48 Hours & No show : 100% of the Booking Cost.

Refund Policy

The refunds will be process within 7 days on receipt of Cancellation request from your end. The cancellation request only been entertain from the email ID and mobile number whish has been used which booking and will also take verbal confirmation from the travellers on his registered mobile number. The refund will be settled on the same mode as we received the payment from the traveller.

Privacy Policy

For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at MOUNTAIN EDGE TOURS AND HOLIDAYS PRIVATE LIMTED the information of the customer such as contact no., email, addresses etc is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your room bookings with us and then after for announcement of our latest deals and news etc. We at MOUNTAIN EDGE TOURS AND HOLIDAYS PRIVATE LIMTED condemn the unauthorized reach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.

SECURE ONLINE PAYMENTS

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card MOUNTAIN EDGE TOURS AND HOLIDAYS PRIVATE LIMTED uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with MOUNTAIN EDGE TOURS AND HOLIDAYS PRIVATE LIMTED , instead the information is securely stored and encrypted with Visa/MasterCard.

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Privacy Policy, the terms of which are incorporated herein and agree that the terms of such policy are reasonable. You consent to the use of your personal information by havelockbeachresort.com and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the havelockbeachresort.com Privacy Policy.